Last Updated: January 8, 2026

Overwatch Counseling (“Overwatch,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our website and related online services (the “Site”).

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This Policy applies only to information collected through this Site. It does not replace the HIPAA Notice of Privacy Practices provided to counseling clients, which governs how we use and protect your personal health information in the course of treatment.

By using this Site, you consent to the practices described in this Policy.

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1. Information We May Collect

We may collect information from you in several ways, including: information you provide directly

When you:

• Fill out a contact form;

• Request an appointment or consultation;

• Sign up for a newsletter or email list;

• Download resources; or

• Communicate with us by email or phone.

 

The information you provide may include:

• Name

• Email address

• Phone number

• General location (city, state)

• Preferred appointment times

• Brief descriptions of your concerns or questions

• Any other information you choose to share

 

Important: Please avoid sharing highly sensitive personal, medical, or crisis information through general contact forms or email. These channels are not intended for emergencies.

 

Information collected automatically

When you visit the Site, we may automatically collect certain information, such as:

• Your IP address

• Browser type and version

• Device type

• Pages visited, time and date of visits, and time spent on pages

• Referring website or link (if applicable)

This information is typically collected through cookies, analytics tools, or similar technologies and is used to understand how visitors use the Site and to improve it over time.

 

2. How We Use Your Information

We may use the information we collect to:

• Respond to your messages, inquiries, or appointment requests

• Provide information about our services

• Improve the content, design, and functionality of the Site

• Analyze usage trends and Site performance

• Maintain the security and integrity of our systems

• Comply with legal obligations

If you become a counseling client, additional information will be collected as part of your clinical record. That information is handled according to applicable laws and professional ethics and described in a separate HIPAA Notice of Privacy Practices and informed consent documents.

 

3. Cookies and Analytics

The Site may use “cookies” and similar technologies to:

• Remember your preferences

• Track how visitors use the Site

• Improve performance and user experience

You can choose to disable cookies through your browser settings, but some features of the Site may not function properly without them.

We may also use third-party analytics tools (such as Google Analytics or similar services) that collect non-identifying information about your visit to help us understand traffic and usage patterns.

 

4. How We Protect Your Information

We take reasonable measures to protect the security of information collected through this Site, including:

• Using secure technologies where appropriate;

• Limiting access to information to those who need it to operate and improve the Site or respond to your inquiries.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

For clients, clinical records and personal health information are safeguarded according to applicable laws (including HIPAA where applicable), professional ethics, and separate privacy notices.

 

5. How We Share or Disclose Information

We do not sell your personal information.

We may share information in the following limited circumstances:

• Service providers: With trusted third-party service providers who assist in operating the Site, sending emails, hosting, or analytics, and who are required to protect your information and use it only for those purposes.

• Legal compliance: When required by law, regulation, court order, or legal process, or to protect our rights, property, or safety, or that of others.

• Business transfers: In the unlikely event of a reorganization, merger, or transfer of ownership, where permitted by law and ethics, limited information may be transferred as part of that process.

If you are an active counseling client, additional protections and restrictions apply to your personal health information, which will be detailed in the HIPAA Notice of Privacy Practices.

 

6. Email and Electronic Communications

If you contact us via email or through the Site, we will use the information you provide to respond.

• Email and contact forms may not always be fully secure. Please do not share highly sensitive personal, financial, or crisis information through these methods.

• If you sign up to receive updates or newsletters, you may opt out at any time by following the unsubscribe instructions in those emails or by contacting us directly.

 

7. Children’s Privacy

This Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 via the Site.

If you believe a child under 13 has provided personal information through this Site, please contact us so we can take appropriate action.

 

8. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to request access to the information we hold about you;

• The right to request corrections to inaccurate information;

• The right to request deletion of certain information, subject to legal and ethical obligations.

To exercise these rights in relation to information collected through this Site, please contact us using the information below.

For clients, clinical records are maintained in accordance with professional, ethical, and legal standards and may not be altered or deleted upon request except as allowed or required by law.

 

9. Third-Party Websites

This Site may contain links to third-party websites or resources.

We are not responsible for the privacy practices, content, or policies of third-party sites. If you follow a link to another site, you are subject to that site’s privacy policy and terms.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will revise the “Last Updated” date at the top. Your continued use of the Site after changes are posted indicates your acceptance of the updated Policy.

 

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Overwatch Counseling
(410)635-1294

contact@overwatchcounseling.com